Smart logistics with a maturity assessment perspective

The logistics sector is influenced by digitalisation and technological advancement in improving sustainability and efficiency. Logistics companies, which are highly capable of incorporating innovative technologies into their business flows, have made profound impacts, ultimately leading to a transformation in logistics services. In this context, this study presents the current and target maturity levels to make an international logistics company smarter and provides recommendations as an improvement road map for the logistics sector. Within the scope of this research, nine dimensions and 36 maturity items of the smart logistics (SL) concept are discussed to assess the maturity levels using the weighted maturity score calculation model (WMSC), in which evaluation of all maturity items using the capability maturity model (CMM) maturity levels and calculation of the criteria weights using fuzzy DEMATEL (F-DEMATEL) is integrated. Computational results show that warehouse management systems and material flow control systems have lower maturity levels. Thus, product picking by voice, integrating the warehouse management system, ensures real-time updates and data integration, reducing stockouts and overstock.