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AN INTUITIONISTIC FUZZY APPROACH FOR EVALUATING SERVICE QUALITY OF PUBLIC TRANSPORTATION SYSTEMS

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Özet

Service quality evaluation has become a main area of interest for practitioners, managers, researchers and policy makers, who have inclined on the passengers' service. In this paper, intuitionistic fuzzy TOPSIS approach is applied to evaluate service quality of rail transit systems of Istanbul. A total of 6553 surveys are conducted and analyzed in seven rail lines with respect to 20 service qualities.

Anahtar Kelimeler

Intuitionistic fuzzy setsTOPSISservice qualityrail transit lines
RDL Kalıcı Bağlantı (PID)
https://rdlopen.rawdatalibrary.net/r/munzur/4022Resmi atıflarda kullanılan kalıcı adres
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Web of ScienceWeb of Science
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Tam Kayıt
AlanDeğerDil
dc.contributor.authorCelik, Erkan
dc.contributor.authorGumus, Alev Taskin
dc.contributor.authorAydin, Nezir
dc.contributor.editorZeng, X
dc.contributor.editorLu, J
dc.contributor.editorKerre, EE
dc.contributor.editorMartinez, L
dc.contributor.editorKoehl, L
dc.date.accessioned2026-10-28T14:58:48.204381042Z
dc.date.available2026-10-28T14:58:48.204381042Z
dc.date.issued2016
dc.description.abstractService quality evaluation has become a main area of interest for practitioners, managers, researchers and policy makers, who have inclined on the passengers' service. In this paper, intuitionistic fuzzy TOPSIS approach is applied to evaluate service quality of rail transit systems of Istanbul. A total of 6553 surveys are conducted and analyzed in seven rail lines with respect to 20 service qualities.
dc.description.sponsorshipIUAS ( Istanbul Ulasim A.S.-Istanbul Transportation Corporation)
dc.identifier.endpage942
dc.identifier.isbn978-981-3146-96-9
dc.identifier.startpage936
dc.identifier.urihttps://rdlopen.rawdatalibrary.net/r/munzur/4022
dc.identifier.volume10
dc.identifier.wosWOS:000417158200145
dc.language.isoen
dc.publisherWORLD SCIENTIFIC PUBL CO PTE LTD
dc.relation.conference12th International Conference on Fuzzy Logic and Intelligent Technologies in Nuclear Science (FLINS)
dc.relation.ispartofUNCERTAINTY MODELLING IN KNOWLEDGE ENGINEERING AND DECISION MAKING
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectIntuitionistic fuzzy sets
dc.subjectTOPSIS
dc.subjectservice quality
dc.subjectrail transit lines
dc.subject.classificationComputer Science, Artificial Intelligence
dc.subject.classificationComputer Science, Information Systems
dc.subject.classificationComputer Science, Software Engineering
dc.subject.classificationComputer Science
dc.subject.otherFRAMEWORK
dc.subject.otherSELECTION
dc.subject.otherTOPSIS
dc.titleAN INTUITIONISTIC FUZZY APPROACH FOR EVALUATING SERVICE QUALITY OF PUBLIC TRANSPORTATION SYSTEMS
dc.typeConference Object
rdl.citation.wos2
rdl.conference.dateAUG 24-26, 2016
rdl.conference.placeRoubaix, FRANCE
rdl.oa.statusclosed
rdl.source.indexWOS
rdl.wos.indexConference Proceedings Citation Index - Science (CPCI-S)