Unraveling user perceptions and biases: A comparative study of ML and DL models for exploring twitter sentiments towards ChatGPT

ChatGPT is a powerful chatbot that used to generate human-like text. Chat GPT, developed by OpenAI, can answer many questions honestly, like a personal teacher who knows almost everything. It can perform various tasks such as question and answer, solving mathematical equations, writing text, debugging, and translating between languages. Compared to traditional chatbots, ChatGPT has been adopted by many users since its introduction. Some users feel that ChatGPT will override most content creation professions. This study analyzed users’ feelings about ChatGPT by analyzing tweets shared about ChatGPT. For this purpose, a hybrid Deep Learning (DL) model was developed using Convolutional Neural Networks (CNN) and Bi- Long Short-Term Memory (Bi-LSTM) models. The study has been compared with a number of DL and Machine Learning algorithms, LSTM, Bi-LSTM, CNN, Gated Recurrent Unit, Random Forests and Support Vector Machines. The experimental outcomes demonstrated that, the FastText-trained CNN-Bi-LSTM model exceeded the other models in terms of accuracy, reaching 96.59%.