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- MakaleYalnız künye2020Scopus SJRQ2Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS
Yucesan, Melih; Gul, Muhammet
Providing better hospital service quality is one of the major concerns of healthcare industry in the world. Since health services in Turkey are provided in a very competitive environment, for making a better choice, the services delivered by the public and private hospitals should be evaluated according to the viewpoint of stakeholders in terms of satisfaction. In this study, a model proposal is presented based on the concept of Pythagorean fuzzy analytic hierarchy process and Pythagorean fuzzy technique for order preference by similarity to ideal solution method to provide an accurate decision-making process for evaluating the hospital service quality. We study under fuzzy environment to reduce uncertainty and vagueness, and use linguistic variables parameterized by Pythagorean fuzzy numbers. The proposed approach is separated from others with the integration of the methods in a way providing a systematic fuzzy decision-making process. A case study including 32 service quality criteria and two public and one private hospitals in Turkey assessed by 32 evaluators by medical staff, hospital executives, auxiliaries, and patients is performed to demonstrate the applicability and validity of the proposed approach. On conclusion, integrated model produces reliable and suggestive outcomes better representing the vagueness of decision-making process.
AtıfScopus164WoS132OpenAlex190
İncele - MakaleYalnız künye2019Scopus SJRQ1Risk evaluation and prevention in hydropower plant operations: A model based on Pythagorean fuzzy AHP
Yucesan, Melih; Kahraman, Gökhan
Hydropower generation facilities are becoming increasingly popular in many parts of the world. One of the main reasons for this situation is that the resource reserves such as coal, petroleum and natural gas, which are called conventional energy sources, decrease day by day and their prices rise. So the efficient operation of hydroelectric power plants has become very important. When these plants are operated, it is possible to cause many hazards, including injury, illness, death, damage to the environment, property and equipment. In this study, it is aimed to perform risk assessment for hydroelectric power plants using Pythagorean fuzzy Analytical hierarchy process (PFAHP) method. The team of experts has identified twenty hazards and their results that could occur in the operation of the hydroelectric power plant. The weights of the hazards were determined by using linguistic expressions. Preventive measures have been taken for the three most important hazards. The results of this study are expected to contribute to the safety of hydropower plants and the prevention of financial losses.
AtıfScopus143WoS123OpenAlex147İncele - MakaleYalnız künye2018Scopus SJRQ1A comparative outline for quantifying risk ratings in occupational health and safety risk assessment
Gul, Muhammet; Ak, M. Fatih
The concept of risk assessment has been introduced as an examination of safety in the workplace to enable assessments as to whether sufficient precautions have been taken or if more should be done to prevent potential harm. Hazardous industries have faced serious fatalities related to work, workplaces, and workers as a consequence of their high-risk processes. Therefore, in this work, a novel and comparative methodology for quantifying risk ratings in occupational health and safety risk assessment is proposed. A 5 × 5 risk matrix is initially determined, and the fuzzy technique for order preference by similarity to ideal solution (FTOPSIS) method is then applied to rank identified hazards. As a novelty to the knowledge, two parameters of the 5 × 5 matrix method, likelihood and severity, are subjectively assessed by occupational health and safety experts, and then importance levels for these parameters are determined using the Pythagorean fuzzy analytic hierarchy process (PFAHP). In the proposed approach, analysts use linguistic terms and Pythagorean fuzzy sets, which provide greater independence in their evaluations. An outline that enables comparison of the results of this study with the circumcenter of centroids method and the fuzzy AHP-fuzzy VIKOR integrated method in quantifying risk ratings is also provided. In order to present the practicality of this work, a case study in an underground copper and zinc mine is carried out.
AtıfScopus194WoS153OpenAlex211İncele