Yazarlar

• Aydin, Nezir(1)
• Celik, Erkan(1)
• Gumus, Alev Taskin(1)
• Kerre, EE(1)
• Koehl, L(1)
• Lu, J(1)
• Martinez, L(1)
• Zeng, X(1)

• BildiriYalnız künye2016/r/munzur/4022
  AN INTUITIONISTIC FUZZY APPROACH FOR EVALUATING SERVICE QUALITY OF PUBLIC TRANSPORTATION SYSTEMS

  Celik, Erkan; Gumus, Alev Taskin; Aydin, Nezir; Zeng, X; Lu, J; Kerre, EE; Martinez, L; Koehl, L

  Service quality evaluation has become a main area of interest for practitioners, managers, researchers and policy makers, who have inclined on the passengers' service. In this paper, intuitionistic fuzzy TOPSIS approach is applied to evaluate service quality of rail transit systems of Istanbul. A total of 6553 surveys are conducted and analyzed in seven rail lines with respect to 20 service qualities.

  AtıfWoS2

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